Comments and Complaints

The Council is committed to providing the people who live, work or are visitors to Appleby in Westmorland with the best possible levels of service.

If you would like to bring something to the attention of the Council, please contact the Clerk: tel: 017683 51177; email: clerk@applebytown.org.uk.

Alternatively, you can visit the Appleby Tourist Information Centre and ask to speak to the Clerk.

If you are dissatisfied with the standard of service provided, or are unhappy about an action or lack of action by the Council, our Complaints Procedure sets out how you may formally complain, and how we shall try to resolve your complaint.  Formal complaints must be in writing and can be submitted by completing our Complaints Form.

Wherever possible the Council will make every effort to deal with any complaints informally. When complaints cannot be resolved informally they are managed differently depending on their nature.

Other Complaints

Complaints about an employee of the Council will be dealt with as an employment matter and complainants can be assured that the matter will be dealt with internally and that appropriate action will be taken as required.

If you believe that a Councillor is in breach of the Council’s Code of Conduct a complaint may be lodged with Monitoring Officer of Westmorland and Furness Council. Click here for their complaints page.

If you have a complaint against an employee of the Town Council, you should write to the Chairman of the Council:

  • The Chairman of the Council, Moot Hall, Boroughgate, Appleby-in-Westmorland CA16 6YB

If you have any other complain, you should write to the Town Clerk:

  • The Town Clerk, Moot Hall, Boroughgate, Appleby-in-Westmorland CA16 6YB

Where to report

Roads

The A66 is managed and maintained by Highways England. To report a problem on this road you can email info@highwaysengland.co.uk or call 0300 123 5000.  You can also visit the Highways England’s website for the latest traffic information https://highwaysengland.co.uk/travel-updates/

All other roads (including street lights) in the area are managed and maintained by Westmorland and Furness Council. To report a problem visit https://www.westmorlandandfurness.gov.uk/parking-streets-and-transport/streets-roads-and-pavements or call the Highways Hotline 0300 303 2992.

Reporting Problems

Graffiti – To report vandalism, flyposting and graffiti to Westmorland and Furness Council click here

Parking   For information on parking including challenging a parking ticket and how to apply for a blue badge click here

Dog Fouling – To report dog fouling to Westmorland and Furness Council click here

Flytipping – To report flytipping to Westmorland and Furness Council click here

Crime

For information on how to report a crime or incident visit Cumbria Constabulary’s website by clicking here

If it’s an emergency or if a crime is in progress dial 999

If it’s a non-emergency call 101 or email 101@cumbria.police.uk