Comments and Complaints
The Council is committed to providing the people who live, work or are visitors to Appleby in Westmorland with the best possible levels of service.
If you would like to bring something to the attention of the Council please complete a Comments Form and return it to the Clerk. Contact: Appleby in Westmorland Town Council, The Moot Hall, Boroughgate, Appleby in Westmorland, Cumbria, CA16 6YB; tel: 017683 51177; email: clerk@applebytown.org.uk
If you are dissatisfied with the standard of service provided, or are unhappy about an action or lack of action by the Council our Complaints Procedure sets out how you may formally complain and how we shall try to resolve your complaint. Formal complaints must be in writing and can be submitted by completing our Complaints Form.
Wherever possible the Council will make every effort to deal with any complaints informally. When complaints cannot be resolved informally they are managed differently depending on their nature.
Other Complaints
Complaints about an employee of the Council will be dealt with as an employment matter and complainants can be assured that the matter will be dealt with internally and that appropriate action will be taken as required.
If you believe that a Councillor is in breach of the Council’s Code of Conduct a complaint may be lodged with Monitoring Officer of Eden District Town Council. To see more about the role of the Monitoring Officer and for contact details click here.
If you have a complaint against an employee of the Town Council, you should write to the Chairman of the Council:
- The Chairman of the Council, Moot Hall, Boroughgate, Appleby-in-Westmorland CA16 6YB
If you have any other complain, you should write to the Town Clerk:
- The Town Clerk, Moot Hall, Boroughgate, Appleby-in-Westmorland CA16 6YB
Where to report
Roads
The A66 is managed and maintained by Highways England. To report a problem on this road you can email info@highwaysengland.co.uk or call 0300 123 5000. You can also visit the Highways England’s website for the latest traffic information https://highwaysengland.co.uk/travel-updates/
All other roads (including street lights) in the area are managed and maintained by Westmorland and Furness Council. To report a problem visit https://www.westmorlandandfurness.gov.uk/parking-streets-and-transport/streets-roads-and-pavements or call the Highways Hotline 0300 303 2992.
Reporting Problems
Graffiti – To report vandalism, flyposting and graffiti to Westmorland and Furness Council click here
Parking – For information on parking including challenging a parking ticket and how to apply for a blue badge click here
Dog Fouling – To report dog fouling to Westmorland and Furness Council click here
Crime
For information on how to report a crime or incident visit Cumbria Constabulary’s website by clicking here
If it’s an emergency or if a crime is in progress dial 999.
If it’s a non-emergency call 101 or email 101@cumbria.police.uk