Managing Complaints

The Council is committed to providing the people who live, work or are visitors to Appleby in Westmorland with the best possible levels of service.

If you would like to bring something to the attention of the Council please complete a Comments Form and return it to the Clerk.  Contact: Appleby in Westmorland Town Council, The Moot Hall, Boroughgate, Appleby in Westmorland, Cumbria, CA16 6YB; tel: 017683 51177; email:

If you are dissatisfied with the standard of service provided, or are unhappy about an action or lack of action by the Council our Complaints Procedure sets out how you may formally complain and how we shall try to resolve your complaint.  Formal complaints must be in writing and can be submitted by completing our Complaints Form.

Wherever possible the Council will make every effort to deal with any complaints informally. When complaints cannot be resolved informally they are managed differently depending on their nature.

Other Complaints

Complaints about an employee of the Council will be dealt with as an employment matter and complainants can be assured that the matter will be dealt with internally and that appropriate action will be taken as required.

If you believe that a Councillor is in breach of the Council’s Code of Conduct a complaint may be lodged with Monitoring Officer of Eden District Town Council. To see more about the role of the Monitoring Officer and for contact details click here.

If you have a complaint against an employee of the Town Council, you should write to the Chairman of the Council:

The Chairman of the Council, Moot Hall, Boroughgate, Appleby-in-Westmorland CA16 6YB

If you have any other complain, you should write to the Town Clerk:

The Town Clerk, Moot Hall, Boroughgate, Appleby-in-Westmorland CA16 6YB